www.lastminutetravel.co.uk

Frequently Asked Questions


Questions?
If you have questions not covered below, or have difficulty with your request, email our main support address at:
Customer_Support@LastMinuteTravel.co.uk or call us at +44-845-8697527.

Flights

Q. What are your service fees for flight bookings?
A. There are no booking fees. Other service fees that may be assessed are:
Delivery fees if your reservation is not eligible for electronic ticketing, and a paper ticket must be mailed to you. Delivery fees range from $25.00-$35.00 for delivery within the continental USA. A $75.00 delivery fee applies for all deliveries outside the USA, including Alaska and Hawaii.
If the credit cardholder that is paying for your reservation is not traveling on the same reservation, a $30.00 non-refundable service fee per reservation will apply.

Q. How do I change or cancel my hotel reservation?
A. Some tickets can be exchanged for future travel. Note: Most tickets are non-refundable, and substantial fees usually apply for any change. Airline change fees are dictated by the airline and the fare rules that are specific to your ticket. The airlines penalties vary from $25.00-$400.00 per ticket and can not be waived by us.

In addition to the applicable airline fees, there will be a charge of $30.00 per ticket for any type of change. Contact Customer Support to make any changes. If you have paper tickets that need to be changed, they will need to be certified mail to our office for processing. Please allow enough time for shipping and processing.

Q. How do I use a credit from a previous reservation?
A. Contact our Customer Support desk at +44-845-8697527 for assistance. If you have a credit that was not issued through us you will need to contact the airline directly.

Q. Why did my flight itinerary change?
A. It is possible the airline may make adjustments to your flight schedule and/or flight information. When this occurs, the airline will notify us and we will in turn send you a new confirmation that reflects the most current information.

If the airline is no longer operating your flight, or the schedule change is unacceptable, you will be offered an alternate flight or may be entitled to a refund.

Q. Why does the price change during the booking process?
A. Airfares are not guaranteed until your reservation has been ticketed. During the booking process, it is possible that the airline has changed the fare, or that the initial seats shown are no longer available. Inventory is sold in real time status.

Why do I need to send a credit card authorization form?
A) For our protection, as well as yours. Certain reservations require that we obtain a signed credit card authorization form. We will email you to notify you of the requirements and the deadline for submitting this information. If the form is not received within the specific time frame, your reservation will be cancelled. Credit card authorization forms may be scanned and emailed to Customer_Support@LastMinuteTravel.co.uk or faxed to 1-407-215-9866.

Q. What forms of payment do you accept?
A. We accept MasterCard, Visa and American Express.

Q. Can another person use their credit card to pay for my reservation?
A. Yes, however a $30.00 per reservation processing fee will apply.

Q. I am expecting a refund, how long does this take?
A. Once a refund has been processed, it may take 3-5 business days. If you requested a refund from the airline directly, it may take 30 to 90 days.

Q. How can I get my seats assigned?
A. When making your reservation, please enter your seating preference. We will make every attempt to accommodate your request but can not guarantee it.

Q. How do I get a seat in the emergency exit row?
A. We do not have access to emergency row seating. Please contact the airline directly with your request once reservation is processed.

Q. Can I add another person to an existing reservation?
A. Once your reservation has been processed, we are unable to add additional passengers. It will be necessary to book a new reservation online for any additional passengers.

Q. What are the procedures for booking an unaccompanied minor?
A. Each airline has their own individual policies regarding the acceptance of unaccompanied children. Please contact the airline directly for booking an unaccompanied minor.

Hotels

Q) What is your hotel cancellation policy?
A) Unless noted otherwise on our website, all hotels with the exception of all Disney hotels and U.S. National Parks, follow this policy:
" Changes or Cancellations made to a confirmed hotel reservation outside 7 day/s prior to check in will be charged a $25.00 processing fee
" Changes or Cancellation requests received by an Operator 7 day/s prior to check in time (Noon local hotel time), will be subject to 1 night/s fee
" Changes or Cancellation requests received by Operator 1 day/s prior to check in time (Noon local hotel time), will receive no refund
" This does not apply to "Off The Record" deals which are nonrefundable
" No-shows will receive no refund

Q. Who do I contact if I have questions at check-in?
A. We are open 24/7. We are happy to take your calls anytime day or night. Please refer to the phone number listed at the bottom of your confirmation or see the contact us page.

Q. When do I have to pay for my reservation?
A. We require payment at the time of booking.

Q. What does 'On Request' mean?
A. Because of the great savings associated with a request reservation, it can not be guaranteed at the time of booking. We have a team of dedicated professionals working on your behalf to secure this booking. Upon booking this reservation, you will receive a reservation number for status identification purposes only. Within 48 hours, the hotel will reply with a definite confirmation or decline of the reservation. Your credit card is not charged unless the reservation can be fully confirmed with the hotel. When/if the request is confirmed by the hotel, we will send you an e-mail with notification of the confirmation. Should the request be declined by the hotel, you will receive an e-mail notifying you of the decline and offering any available alternate hotels in the area.

Q. Can my 'Special Requests' be guaranteed?
A. Special Requests for bedding preference, smoking preference, room location, etc. are at the hotels discretion and are not guaranteed. These requests are based upon availability at the time of check in.

Q. How can I make changes to my hotel reservation?
A. To request a change on a hotel reservation, please feel free to contact our Customer Support Desk.

Q. How can I cancel my reservation?
A.To cancel your hotel reservation, please feel free to contact us by phone or email at our Customer Support Desk.

Q. If I cancel, when will I receive my refund?
A. If you cancel your hotel reservation outside the cancellation penalties and a refund is due, you will receive the refund within 10-14 business days from the date the refund was issued.

Cruises

Q) Do I need a passport to cruise?
A) For the most up-to-date information, we suggest British citizens consult the Foreign and Commonwealth Office website at http://www.fco.gov.uk. For non British citizens, please contact your local Consulate/Embassy for up to date information on travel document requirements.

Q. What is the cancellation policy?
A. We do not enforce a separate cancellation policy; we support the cruise lines individual cancellation policies. The cancellation policy varies per cruise line and length of your cruise. For more detailed information, please contact our Customer Support Desk.

Q. Can I confirm more than one cabin at a time?
A. Currently you are only able to confirm one cabin at a time. However, you may contact our Customer Support Desk to reserve multiple cabins at the same time.

Q. How many cabins are considered a group?
A. 8 or more cabins is considered a group. If you are looking to confirm 8 or more cabins please send your details to: groupquotes@lastminutetravel.com for assistance.

Q. What does the final cruise cost include?
A) The total cost for your cruise includes the cruise cost, port charges and taxes. This includes:
" Your stateroom
" Food
" Select Beverages (i.e. juice, coffee, tea, water, etc.)
" Entertainment
" Amenities
" Fitness Center

Q. What does the final cruise cost not include?
A. A) The following will be at an additional charge to the cruise line:
" Alcoholic beverages
" Carbonated Soda's
" Spa Treatments
" Specialty Exercise Classes
" Laundry
" Photographs
" Internet Café
" Shore Excursions
" Specialty Dining

Q. If I'm pregnant can I still go on a cruise?
A. Gestation must be 24 weeks or less for the guest to sail. You must also provide a physician's letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk.

Q. Do you offer Travel Insurance?
A. We offer travel insurance through Travel Guard International. Please feel free to contact our Customer Support Desk for more information.

Q) Do I have to pay for my cruise now?
A) To confirm a cruise, the cruise lines require payment at the time of booking. The payment requirement will be either a deposit due, or the full payment depending on when you are traveling and how many nights your cruise is. For exact information please feel free to contact our Customer Support Desk.

Q. Are infants the same price as adults?
A. The cruise lines charge per person, without consideration of age.

Q. How can I request a dining time?
A. You can request a dining time by contacting our Customer Support Desk.

 



     
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