|
|
|
|
|
Frequently Asked Questions
Hotels
Q) What is your hotel cancellation policy?
A) Unless noted otherwise on our website, all hotels with the exception of all Disney hotels and U.S. National Parks, follow this policy:
" Changes or Cancellations made to a confirmed hotel reservation outside 7 day/s prior to check in will be charged a $25.00 processing fee
" Changes or Cancellation requests received by an Operator 7 day/s prior to check in time (Noon local hotel time), will be subject to 1 night/s fee
" Changes or Cancellation requests received by Operator 1 day/s prior to check in time (Noon local hotel time), will receive no refund
" This does not apply to "Off The Record" deals which are nonrefundable ֲ
" No-shows will receive no refund
Q) Who do I contact if I have questions at check-in?
A) We are open 24/7. We are happy to take your calls anytime day or night. Please refer to the phone number listed at the bottom of your confirmation or see the contact us page.
Q) When do I have to pay for my reservation?
A) We require payment at the time of booking.
Q) What does 'On Request' mean?
A) Because of the great savings associated with a request reservation, it can not be guaranteed at the time of booking. We have a team of dedicated professionals working on your behalf to secure this booking. Upon booking this reservation, you will receive a reservation number for status identification purposes only. Within 48 hours, the hotel will reply with a definite confirmation or decline of the reservation. Your credit card is not charged unless the reservation can be fully confirmed with the hotel. When/if the request is confirmed by the hotel, we will send you an e-mail with notification of the confirmation. Should the request be declined by the hotel, you will receive an e-mail notifying you of the decline and offering any available alternate hotels in the area.
Q) Can my 'Special Requests' be guaranteed?
A) Special Requests for bedding preference, smoking preference, room location, etc. are at the hotels discretion and are not guaranteed. These requests are based upon availability at the time of check in.
Q) How can I make changes to my hotel reservation?
A) To request a change on a hotel reservation, please feel free to contact our Customer Support Desk.
Q) How can I cancel my reservation?
A) To cancel your hotel reservation, please feel free to contact us by phone or email at our Customer Support Desk.
Q) If I cancel, when will I receive my refund?
A) If you cancel your hotel reservation outside the cancellation penalties and a refund is due, you will receive the refund within 10-14 business days from the date the refund was issued.
Cruises
Q) Do I need a passport to cruise?
A) For the most up-to-date information, we suggest US citizens verify this information on the US Department of State's website at http://travel.state.gov/. For non US citizens, please contact your local Consulate/Embassy for up to date information on travel document requirements.
Q) What is the cancel policy?
A) We do not enforce a separate cancellation policy; we support the cruise lines individual cancellation policies. The cancellation policy varies per cruise line and length of your cruise. For more detailed information, please contact our Customer Support Desk.
Q) Can I confirm more than one cabin at a time?
A) Currently you are only able to confirm one cabin at a time. However, you may contact our Customer Support Desk to reserve multiple cabins at the same time.
Q) How many cabins are considered a group?
A) 8 or more cabins is considered a group. If you are looking to confirm 8 or more cabins please send your details to: groupquotes@lastminutetravel.co.uk for assistance.
Q) What does the final cruise cost include?
A) The total cost for your cruise includes the cruise cost, port charges and taxes. This includes:
Your stateroom
Food
Select Beverages (i.e. juice, coffee, tea, water, etc.)
Entertainment
Amenities
Fitness Center
Q) What does the final cruise cost not include?
A) The following will be at an additional charge to the cruise line:
Alcoholic beverages
Carbonated Soda's
Spa Treatments
Specialty Exercise Classes
Laundry
Photographs
Internet Cafֳ©
Shore Excursions
Specialty Dining
Q) If I'm pregnant can I still go on a cruise?
A) Gestation must be 24 weeks or less for the guest to sail. You must also provide a physician's letter stating that mother and baby are in good health, fit to travel and the pregnancy is not high risk.
Q) Do you offer Travel Insurance?
A) We offer travel insurance through Travel Guard International. Please feel free to contact our Customer Support Desk for more information.
Q) Do I have to pay for my cruise now?
A) To confirm a cruise, the cruise lines require payment at the time of booking. The payment requirement will be either a deposit due, or the full payment depending on when you are traveling and how many nights your cruise is. For exact information please feel free to contact our Customer Support Desk.
Q) Are infants the same price as adults?
A) The cruise lines charge per person, without consideration of age.
Q) How can I request a dining time?
A) You can request a dining time by contacting our Customer Support Desk.
|
|
|
|
|
|
|